Othos Telecom

FAQ 1

• Support ticket - how to submit a ticket

Control Panel | Credits | Call History 5

• How do I access my call history and call costs/billing (itemized billing)?
• How do I purchase credits/airtime?
• What is PayFast?
• I received an error on the PayFast payment portal
• I have not received my Othos Credit

Connection | Network 7

• Do I need broadband/internet connection?
• What type of connection is recommended for VoIP?
• Can I use my ADSL connection?
• How do I test my internet connection
• Which ports need to be open on my router/firewall?

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Troubleshooting 4

• I am experiencing poor audio quality
• What is the cause of ‘dropped’ calls (call ends unexpectedly)?
• I am not hearing a dial tone
• I am unable to receive any inbound/outbound calls

Hosted PBX (OCS) 6

• What is a Hosted PBX (Virtual/Cloud PBX)?
• Hosted Phone System Features
• How do I find my call recordings?
• How can I change the way that incoming calls are routed? RING GROUP
• Call Pick | How to retrieve a call ringing elsewhere

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VoIP 3

• VoIP Definition
• What Different Types of CODECS are there?
• Opus: One Codec to Rule Them All?

Desktop Softphones 4

• What is a desktop softphone
• Microsip - Attended Transfer
• How to Configure Othos Account on Microsip
• SpacePBX Windows Softphone

NEW OCS - HOSTED PBX 4

• Accessing Call Details Records | Call Recording
• How to configure Speed Dial numbers
• Understanding Hangup causes
• How to add contact numbers on your PBX

General 1

• Data Processing | POPIA Policy

Enterprise Desktop App (Softphone) 5

• How to Log in to the Othos Enterprise Desktop App (softphone)
• Main Interface Overview | Dialing | On-hold
• How To Transfer a call (Blind and Attended) | Othos Desktop App
• Contacts List | Othos Desktop
• Sound Setting | Othos Desktop App

Mobile App Instructions 6

• How to Install Othos Mobile App - Android and iOS
• How to Adjust the Volume when on a call - Mobile App
• How to Transfer Unattended (blind) - Mobile App
• How to Attended Transfer - Mobile App
• How to Start Conference - Mobile App

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