Troubleshooting
Problems the customer may experience and troubleshooting
Sound quality The quality of sound on your VoIP line can be affected by a few factors:
Internet Connection
Phone
Network
Internet Connectio...
Wed, 6 Dec, 2017 at 12:48 PM
In general, "dropped" calls are the result of severe latency or packet loss in your Internet Service Provider's (ISP) network. In other words,...
Wed, 6 Dec, 2017 at 12:52 PM
If you do not hear a dial tone, please check the following: Take note of what is displayed on the screen of the device. If the screen is blank, or an erro...
Wed, 6 Dec, 2017 at 12:54 PM
Your device needs to register with your OCS in order to receive inbound calls and make outbound calls. Some reasons why your device may not be able to r...
Wed, 6 Dec, 2017 at 12:58 PM