Problems the customer may experience and troubleshooting

I am experiencing poor audio quality
Sound quality The quality of sound on your VoIP line can be affected by a few factors: Internet Connection Phone Network Internet Connectio...
Wed, 6 Dec, 2017 at 12:48 PM
What is the cause of ‘dropped’ calls (call ends unexpectedly)?
In general, "dropped" calls are the result of severe latency or packet loss in your Internet Service Provider's (ISP) network. In other words...
Wed, 6 Dec, 2017 at 12:52 PM
I am not hearing a dial tone
If you do not hear a dial tone, please check the following:  Take note of what is displayed on the screen of the device. If the screen is blank, or an erro...
Wed, 6 Dec, 2017 at 12:54 PM
I am unable to receive any inbound/outbound calls
Your device needs to register with your OCS in order to receive inbound calls and make outbound calls. Some reasons why your device may not be able to r...
Wed, 6 Dec, 2017 at 12:58 PM