The instructions below are intended for users on OTHOS TELECOM phone system ONLY, and may not be applicable for devices on other platforms. For more information on using our services, please visit our website www.voipeasy.co.za or give us a call on 021 673 6801.
Attended transfer instructions on Microsip Windows softphone:
- Disable "Single call mode" in the "settings" tab
- When on a call, put the original call on hold, place a call to the extension you desire in order to announce;
- Hang up the new call to the extension after announcing;
- Press "transfer" and dial the desired extension you want to transfer the original call to
VIDEO INSTRUCTIONS: https://youtu.be/vs7qauDisio