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Knowledge base
General
Status page
0
FAQ
1
Support ticket - how to submit a ticket
Control Panel | Credits | Call History
5
How do I access my call history and call costs/billing (itemized billing)?
How do I purchase credits/airtime?
What is PayFast?
I received an error on the PayFast payment portal
I have not received my Othos Credit
Connection | Network
7
Do I need broadband/internet connection?
What type of connection is recommended for VoIP?
Can I use my ADSL connection?
How do I test my internet connection
Which ports need to be open on my router/firewall?
View all 7
Troubleshooting
4
I am experiencing poor audio quality
What is the cause of ‘dropped’ calls (call ends unexpectedly)?
I am not hearing a dial tone
I am unable to receive any inbound/outbound calls
Hosted PBX (OCS)
6
What is a Hosted PBX (Virtual/Cloud PBX)?
Hosted Phone System Features
How do I find my call recordings?
How can I change the way that incoming calls are routed? RING GROUP
Call Pick | How to retrieve a call ringing elsewhere
View all 6
VoIP
3
VoIP Definition
What Different Types of CODECS are there?
Opus: One Codec to Rule Them All?
Desktop Softphones
4
What is a desktop softphone
Microsip - Attended Transfer
How to Configure Othos Account on Microsip
SpacePBX Windows Softphone
NEW OCS - HOSTED PBX
4
Accessing Call Details Records | Call Recording
How to configure Speed Dial numbers
Understanding Hangup causes
How to add contact numbers on your PBX
General
1
Data Processing | POPIA Policy
Enterprise Desktop App (Softphone)
5
How to Log in to the Othos Enterprise Desktop App (softphone)
Main Interface Overview | Dialing | On-hold
How To Transfer a call (Blind and Attended) | Othos Desktop App
Contacts List | Othos Desktop
Sound Setting | Othos Desktop App
Mobile App Instructions
6
How to Install Othos Mobile App - Android and iOS
How to Adjust the Volume when on a call - Mobile App
How to Transfer Unattended (blind) - Mobile App
How to Attended Transfer - Mobile App
How to Start Conference - Mobile App
View all 6
mCloud - MTN PBX
General
1
Cheat Sheet
Network
Connecting to Service
4
Load Shedding and the Services
Ensuring a Professional VoIP Experience: The Importance of Business-Grade Infrastructure
Understanding Wi-Fi Range
"Obtaining IP Address/Network unavailable" Error
IP Phones - How to use | Guides
IP Phones - BASICS
10
How to transfer a call - General
DND - Do Not Disturb
How to retrieve a call ringing elsewhere
Holding/resuming a call | Answering a second call
How to make a phone call | Dialing
View all 10
Yealink Deskphones
10
DND - Do Not Disturb on Yealink Deskphones
Call transfer on Yealink Deskphones
3 way/conference call on Yealink Deskphones
Changing the Ring Tone on Yealink Deskphones
Phone Volumes on Yealink Deskphones
View all 10
Yealink DECT W52/W53/W56/W70 Cordless Phones
4
Call Transfer on Yealink DECT Phones
DND on Yealink DECT Phones W52/53/56
Changing Volumes on Yealink DECT Phones
Conference - 3 way calling on Yealink DECT
Othos Mobile APP
4
Adjust Microphone volume - Mobile app
Call Transfer on Othos Mobile app
Othos Mobile App | Installation Steps
Mobile app | GSM calls control