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Knowledge base
General
Status page
1
https://status.othos.co.za/
FAQ
1
Support ticket - how to submit a ticket
Control Panel | Credits | Call History
5
How do I access my call history and call costs/billing?
How do I purchase credits/airtime?
What is PayFast?
I received an error on the PayFast payment portal
I have not received my Othos Credit
Connection | Network
6
Do I need broadband/internet connection?
What type of connection is recommended for VoIP?
Can I use my ADSL connection?
How do I test my internet connection
Which ports need to be open on my router/firewall?
See all 6 articles
Troubleshooting
4
I am experiencing poor audio quality
What is the cause of ‘dropped’ calls (call ends unexpectedly)?
I am not hearing a dial tone
I am unable to receive any inbound/outbound calls
Hosted PBX (OCS)
5
What is a Hosted PBX (Virtual/Cloud PBX)?
Hosted Phone System Features
How do I find my call recordings?
How can I change the way that incoming calls are routed? RING GROUP
Call Pick | How to retrieve a call ringing elsewhere
VoIP
2
VoIP Definition
What Different Types of CODECS are there?
Pre-Paid payment instructions
0
IP Phones - How to use | Guides
IP Phones - BASICS
10
How to transfer a call - General
DND - Do Not Disturb
How to retrieve a call ringing elsewhere
Holding/resuming a call | Answering a second call
How to make a phone call | Dialing
See all 10 articles
Yealink Deskphones
6
DND - Do Not Disturb on Yealink Deskphones
Call transfer on Yealink Deskphones
3 way/conference call on Yealink Deskphones
Changing the Ring Tone on Yealink Deskphones
Phone Volumes on Yealink Deskphones
See all 6 articles
Yealink DECT W52/W53/W56 Cordless Phones
4
Call Transfer on Yealink DECT Phones
DND on Yealink DECT Phones W52/53/56
Changing Volumes on Yealink DECT Phones
Conference - 3 way calling on Yealink DECT
