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Knowledge base
General
FAQ
1
Support ticket - how to submit a ticket
Control Panel | Credits | Call History
5
How do I access my call history and call costs/billing?
How do I purchase credits/airtime?
What is PayFast?
I received an error on the PayFast payment portal
I have not received my Othos Credit
Connection | Network
6
Do I need broadband/internet connection?
What type of connection is recommended for VoIP?
Can I use my ADSL connection?
How do I test my internet connection
Which ports need to be open on my router/firewall?
See all 6 articles
Troubleshooting
4
I am experiencing poor audio quality
What is the cause of ‘dropped’ calls (call ends unexpectedly)?
I am not hearing a dial tone
I am unable to receive any inbound/outbound calls
Hosted PBX (OCS)
3
What is a Hosted PBX (Virtual/Cloud PBX)?
How do I find my call recordings?
How can I change the way that incoming calls are routed? RING GROUP
VoIP
2
VoIP Definition
What Different Types of CODECS are there?
Pre-Paid payment instructions
0
