What is SIP ALG?

SIP ALG stands for Application Layer Gateway and is common in all many commercial routers. Its purpose is to prevent some of the problems caused by router firewalls by inspecting VoIP traffic (packets) and if necessary modifying it.

Generally speaking, ALG works typically in the client side LAN router or gateway. In some scenarios, some client-side solutions are not valid, for example, STUN with symmetrical NAT router. If the SIP proxy doesn't provide a server-side NAT solution, then an ALG solution could have a place.

An ALG understands the protocol used by the specific applications that it supports (in this case SIP) and does a protocol packet-inspection of traffic through it. A NAT router with a built-in SIP ALG can re-write information within the SIP messages (SIP headers and SDP body) making signalling and audio traffic between the client behind NAT and the SIP endpoint possible.

How can it affect VoIP?

Even though SIP ALG is intended to assist users who have phones on private IP addresses (Class C 192.168.X.X), in many cases it is implemented poorly and actually causes more problems than it solves. SIP ALG modifies SIP packets in unexpected ways, corrupting them and making them unreadable. This can give you unexpected behaviour, such as phones not registering and incoming calls failing.

Therefore if you are experiencing problems we recommend that you check your router settings and turn SIP ALG off if it is enabled.

  • Lack of incoming calls: When a UA is switched on it sends a REGISTER request to the proxy in order to be localisable and receive any incoming calls. This REGISTER is modified by the ALG feature (if not the user wouldn't be reachable by the proxy since it indicated a private IP in REGISTER "Contact" header). Common routers just maintain the UDP "connection" open for a while (30-60 seconds) so after that time the port forwarding is ended and incoming packets are discarded by the router. Many SIP proxies maintain the UDP keepalive by sending OPTIONS or NOTIFY messages to the UA, but they just do it when the UA has been detected as NAT'd during the registration. A SIP ALG router rewrites the REGISTER request to the proxy doesn't detect the NAT and doesn't maintain the keepalive (so incoming calls will be not possible).
  • Breaking SIP signalling: Many of the actual common routers with inbuilt SIP ALG modify SIP headers and the SDP body incorrectly, breaking SIP and making communication just impossible. Some of them do a whole replacing by searching a private address in all SIP headers and body and replacing them with the router public mapped address (for example, replacing the private address if it appears in "Call-ID" header, which makes no sense at all). Many SIP ALG routers corrupt the SIP message when writing into it (i.e. missed semi-colon ";" in header parameters). Writing incorrect port values greater than 65536 is also common in many of these routers.
  • Disallows server-side solutions: Even if you don't need a client-side NAT solution (your SIP proxy gives you a server NAT solution), if your router has SIP ALG enabled that breaks SIP signalling, it will make communication with your proxy impossible.
I have disabled SIP ALG but I'm still experiencing problems...

If you are still having problems after disabling SIP ALG, please check your firewall configuration.

I can't disable SIP-ALG? How to Circumnavigate any networking vendors broken implementation of SIP ALG
  • Enable TLS on SIP Endpoints, VoiceHost supports TLS which masks SIP signalling from the prying eyes of ALG functionality.
  • Enable IPv6 on SIP Endpoints. Practically this is not a realistic option for users requiring mobility but for static locations, this does remove the requirement (Must be supported by your ISP). Most Internet providers do not fully support pure IPv6
  • Change you Router Obviously a last resort if all else fails.


How do I turn off SIP ALG?

Most home/residential routers have a web interface. Typically this is 192.168.1.1 but you just check your default gateway by typing ipconfig in Windows command prompt or ifconfig on Linux systems from any connected device on the same LAN.
If your router does not have a web interface you will most likely need a Telnet client to login.
If you don't have a telnet client installed we recommend Smartty (smartty.sysprogs.com)
Connect in telnet to the IPv4 address of your gateway and hit enter again.

Asus Routers

Disable the option SIP Passthrough under Advanced Settings / WAN -> NAT Passthrough.
If your router doesn't have this option SIP ALG may be disabled via Telnet.

nvram get nf_sip
(It should return a "1")

nvram set nf_sip=0
nvram commit
Reboot

AVM Fritz!Box

SIP ALG cannot be disabled. (See above on how to get around this)

Barracuda Firewalls
Go to Firewall > Firewall Rules > Custom FirewallAccess Rules
Click the "Disabled" check box next to any rules named LAN-2-INTERNET-SIP and INTERNET-2-LAN-SIP
This disables SIP ALG.
Billion

Navigate to the web interface
-> Select Configuration
-> Select NAT
-> Select ALG
-> Disable SIP ALG

BT (Homehubs)
SIP ALG cannot be disabled in the settings of BT HomeHubs but can be disabled with BT Business Hub versions 3 and higher.
Cisco RV Range
(RV082, RV016, RV042, RV042G, RV325)
-> Go to System Summary and ensure that the firmware is up to date (1.1.1.06 or later).
-> f needed, update firmware by going to System Management > Firmware Upgrade.
-> Go to Firewall > General.
-> Ensure that Firewall and Remote Management are enabled (checked).
-> Ensure that the following are disabled (unchecked):
-> SPI (Stateful Packet Inspection)
-> DoS (Denial of Service)
-> Block WAN Request
-> SIP ALG
-> Click Save.
-> Browse to IPADDRESS/f_general_hidden.htm.
-> Set UDP Timeout to 300 seconds.
-> Go to Firewall > Access Rules.
-> Whitelist VoiceHost IP ranges
Save all changes.
D-Link
In 'Advanced' settings --> 'Application Level Gateway (ALG) Configuration' un-tick the 'SIP' option.
DD-WRT
No ALG function available - Consider using a public STUN server
DrayTek

DrayTek Vigor 2760 devices, the option can be found in the regular interface at Network -> NAT -> ALG.

If your device does not have a web interface then you'll need a telnet client.

You will be prompted to provide a username and/or password. These are the same credentials used to access the router's web interface.

Afterwards, type in these commands:

sys sip_alg 0
sys commit

On Draytek Vigor2750 and Vigor2130 please use these commands instead:

kmodule_ctl nf_nat_sip disable
kmodule_ctl nf_conntrack_sip disable

EE

Huawei E5330

Navigate to the web interface
Click Settings.
Enter the required username and password, then click Log In.
Note: The default username and password is admin.
Click the Security dropdown.
Click SIP ALG Settings.
Untick the Enable SIP ALG box.
Click Apply.

Fortinet

Fortigate:

Disabling the SIP ALG in a VoIP profile
SIP is enabled by default in a VoIP profile. If you are just using the VoIP profile for SCCP you can use the following command to disable SIP in the VoIP profile.

config voip profile
edit VoIP_Pro_2
config sip
set status disable
end

Huawei
The SIP ALG setting is usually found in the Security menu.
  1. Vodafone / Huawei (HHG2500)
  2. TalkTalk / Huawei (HG633) 
  3. EE / Huawei (E5330)
Juniper

Type the following into the CLI
To check if currently enabled or disabled run show security alg status | match sip
To disable run:

configure
set security alg sip disable
commit

Linksys:

Check for a SIP ALG option in the Administration tab under 'Advanced'.
You should also disable the SPI Firewall option.

Mikrotik
Disable SIP Helper.
Netgear

Look for a 'SIP ALG' checkbox in 'WAN' settings.

Under 'NAT Filtering' uncheck the option 'SIP ALG'
Port Scan and DoS Protection should also be disabled.
Disable STUN in VoIP phone's settings.

openwrt
No ALG feature - Consider using a public STUN server
PfSense

https://www.voicehost.co.uk/help/pfsense-voip-configuration

SonicWALL Firewall

Under the VoIP tab, the option 'Enable Consistent NAT' should be enabled and 'Enable SIP Transformations' unchecked.
Detailed instructions can be found here: https://www.voicehost.co.uk/help/sonicwall-configuration

Speedtouch

To disable SIP ALG you need to telnet into your Speedtouch router and type the following:

-> connection unbind application=SIP port=5060
-> saveall

TalkTalk

2017/18 See Huawei (HG633)

  1. Navigate to the web interface
  2. Select 'Port Forwarding' from the menu
  3. Uncheck SIP-ALG from the ALG section at the bottom of the page.
Technicolor / Thompson
TG588 TG589 TG582 DWA0120
Open Command Prompt – “Start” → “Run” → type “cmd” and press “Enter”.
In Command Prompt, type “telnet 192.168.1.254” and press enter. 192.168.1.254 is the default IP address of the router. If you are running on Windows 7/8/8.1/10, you might need to install the telnet client from “Control Panel” → “Programs and Features” → “Turn Windows features on and off”.
The default username is “Administrator”, and there is no default password, leave blank.
Type “connection unbind application=SIP port=5060” and press “Enter”.
Type “ saveall ” and press “Enter”.
Type “exit” and press “Enter” to exit the telnet session.
Tomato
Depending on the version of Tomato, SIP ALG can be found under Advanced then Conntrack/Netfilter in the Tracking/NAT Helpers section. If you find SIP checked then SIP ALG is enabled. Uncheck it to disable it.
TP-Link
Navigate to your routers web interface.
The default username is admin and the default password is admin.
On the left, click on Advanced Setup and then click on NAT and then click on ALG.
Uncheck the box by SIP Enabled. (Some TP firmware shows this as SIP Transformations which is the same thing).
Click Save/Apply.
UBEE Gateways
Go to Advanced > Options.
Disable (uncheck) SIP.
Disable (uncheck) RTSP.
Click Apply.
Ubiquiti

Use the configuration tree if supported: system -> conntrack -> modules -> sip -> disable

Alternatively, you can SSH into the device and run the following commands:

configure
set system conntrack modules sip disable
commit
save
exit

Virgin SuperHub
SIP ALG cannot be disabled in the settings of SuperHubs.
Please see our workarounds at the top of the page.
Vodafone
2018 Onwards - See Huawei (HHG2500)
Vyatta / Brocade:

Type the following into the CLI

configure
set system conntrack modules sip disable
commit
save
exit

Watchguard Firewall
Detailed instructions can be found here: https://www.voicehost.co.uk/help/watchguard-firewall-sip-configuration
ZyXEL

Under Network or Advanced -> ALG un-tick the options Enable SIP ALG and Enable SIP Transformations.
Telnet commands must be used to disable SIP ALG with some other Zyxel routers.

  1. Telnet into the router.
  2. Select menu items 24 then 8.
  3. To display the current SIP ALG status run the following command:
  4. ip nat service sip active
  5. To turn off SIP ALG:
  6. ip nat service sip active 0
ZyXEL (ZyWALL USG Routers)
Go to Settings > Configuration > Network > ALG.
Disable SIP ALG.
Turn ON Enable SIP Transformations.
Turn OFF Enable Configure SIP Inactivity Timeout.