How can I change the way that incoming calls are routed? RING GROUP

Modified on Wed, 6 Dec, 2017 at 2:43 PM

A Ring Group determines the strategy for routing incoming calls – it allows multiple phones to ring when one extension or number is dialed. A Ring Group can be combined with an IVR.

Types of Ring Groups:

Ring Strategy	Description
Ring All	Ring all available extensions
Hunt	Take turns ringing available extensions in a specified order
Memory Hunt	Ring the first extension specified. Thereafter, ring the first and second extensions together. Then the first, second and third extensions, and so on

E.g.: Select the desired ring strategy and specify desired behaviour. Example: hunt extension 100, then 101, and finally 102

A name for your Ring Group Example: “Sales” or “Support”

Specify alternative destination
Set an alternative destination in the instance that all extensions in the Ring Group are busy, or the call is not answered. Example: if no answer, go to voicemail