Summary:
- VoIP is a real-time service and requires stable data flow. We offer a service for businesses and a business-grade structure is recommended
- To have a professional experience, you need a professional structure
- Othos provides the best network in the country via AWS, but your ability to connect to our services is primordial
- Home-grade devices (routers, switches, repeaters, etc.) may not be able to deliver a professional experience
Voice over Internet Protocol (VoIP) has become an integral part of professional communication. Whether you're conducting business meetings, client calls, or collaborating with remote teams, a reliable VoIP connection is paramount. At our end, we guarantee a top-notch infrastructure to support your VoIP needs, but it's essential to recognize the crucial role your connectivity plays in delivering a great experience.
The Foundation: Business-Grade Infrastructure
For a professional-grade experience, investing in a business-grade infrastructure is non-negotiable. We've got you covered on our side, with a robust and dependable setup that ensures clear and uninterrupted calls. We provide the best network in South Africa via Amazon Web Services. However, what's equally important is the quality of your connection.
Client Connectivity: The Missing Link
Imagine having the best phone system in the world, but you have subpar calls experience. This frustrating experience can often be attributed to the client's end of the connection. Your ability to establish and maintain a stable internet connection is paramount to enjoying the full benefits of VoIP.
Home Devices: A Potential Bottleneck
Many users rely on home devices, such as routers and Wi-Fi repeaters, to connect to the internet. While these devices are designed for typical home-related internet tasks, they may fall short when it comes to handling the demands of business-grade performance. Many times, these devices designed for homes are installed in businesses. Also, the increasing "work from home" setup may force you and your colleagues to use devices installed at your home.
Why Home Devices May Not Suffice:
Limited Capacity: Home devices are optimized for everyday internet use, like browsing and streaming. They may not have the capacity to handle the consistent data flow required for VoIP calls.
Network Congestion: In a home setting, multiple devices are typically connected to the same network. This can lead to network congestion, resulting in call quality issues and dropped connections.
Security Concerns: Business-grade VoIP solutions often come with advanced security features to protect sensitive data. Home devices may lack these essential security measures.
The Solution: A Professional Approach
To ensure a professional VoIP experience, it's advisable to consider a dedicated business-grade internet connection. This may involve upgrading your internet plan to accommodate the increased data requirements of VoIP. Additionally, investing in business-grade networking equipment, such as routers and switches, can significantly enhance your connectivity.
Conclusion
While we take pride in delivering a reliable VoIP infrastructure on our end, we want to emphasize that your connectivity is a vital component of the equation. To truly harness the power of VoIP for professional communication, investing in a business-grade internet connection and networking equipment is a wise choice. Don't let subpar connectivity hinder your ability to make the most of this valuable communication tool.
Related Topics: Load Shedding and the Services
Remember that VoIP quality relies on both the service provider and the equipment used. To ensure a reliable and high-quality VoIP experience, it's advisable to invest in suitable devices and maintain a stable internet connection.
Certain devices and equipment are not suitable for VoIP because they may degrade call quality, introduce latency, or create other technical issues. Here's a list of devices that should generally be avoided for VoIP:
Old or Outdated Routers: Routers need to process everything within your network, home-grade routers may not be able to handle professional requirements.
Consumer-Grade Wireless Extenders: While Wi-Fi extenders can be useful, cheap or unreliable ones may result in unstable connections and poor call quality. If you need to widen your wifi range, DON'T use extenders, invest in proper Wifi APs (we Recommend Ubiquiti).
Overcrowded Wi-Fi Networks: Networks with too many devices connected simultaneously can lead to congestion and dropped VoIP calls. Try to minimize the number of devices on your network during VoIP calls.
Old Computers: Older computers may struggle to run VoIP software efficiently, resulting in laggy or disrupted calls. Ensure your device meets the software's system requirements.
Cheap or Poor-Quality Headsets: Low-quality headsets may have subpar microphones and speakers, leading to poor call clarity and audio issues.
Low-Bandwidth Locations: In areas with limited internet bandwidth or in regions where internet infrastructure is underdeveloped, VoIP may not perform well due to insufficient data capacity.